THE HUMAN SIDE OF PET CARE
Good care starts with a conversation.
A question about a product. A detail about your order. Whatever brings you here, let’s find the next step.
Let’s talk
Little details. Thoughtful care.WE’RE HERE TO HELP
Tell us what’s
on your mind.
Choosing a product or checking an order? Share the details below.
For an existing order, include your order number. For product advice, tell us about the item and the care you have in mind.
How we handle your information →A LITTLE CLARITY
Good questions.
Helpful answers.
Find a starting point for your pet’s routine, or get in touch for a closer look.
Where should I start with a care routine?
Start with the task: bath day, brushing, quick cleanups or a finishing touch. Our guided finder on the homepage helps you explore a few essentials, with links to their full details.
Find a care essential →How do I choose a size or variant?
Open the product page to see the details and any available choices. If there are size or color options, select the combination you want before adding to your bag. An item with one option is ready to add. Our current body spray scents are separate products; use the scent links to explore them. Check the item and quantity in your cart before checkout.
Explore all products →Can I use every product on a cat or puppy?
Suitability varies by product. Check the label for species, age and directions before use. If the product page does not confirm what you need, ask our team before choosing it.
Ask about a product →Where can I find shipping and return information?
Read the store’s shipping and return pages before ordering. If you need clarification about your destination or an item, contact the team with the product and order details.
Shipping information →Exchange & return information →How can I ask about an existing order?
Use the contact form and include your order number and the email used at checkout. Describe what you need help with so the team can find the relevant details.
Contact the shop →Where do I book a grooming appointment?
Our grooming service website has information about mobile grooming and the Burbank location.
Visit the grooming website ↗