Returns & exchanges

Shipping and Delivery: Please see our Shipping Policy for shipping and processing information. Available delivery options and charges are shown at checkout.

Please wait for our ready-for-pick-up email before visiting the store to collect your order.

Payment Methods: Available payment methods are shown at checkout.

Order Cancellation: We regret to inform you that we do not allow order cancellations.

Exchanges / Refunds: All items undergo thorough checks before delivery. However, we kindly request that you inspect your items upon delivery.

If you find any defects, please contact us within 24 hours of delivery. Unfortunately, we cannot accommodate exchanges or refunds after this specified duration. To assist us, please send clear photographs of the defect(s) along with a detailed description. Please ensure that the item is unused and, whenever possible, in its original packaging. We will promptly get in touch with you to facilitate any necessary exchanges or refunds.

Exchanges must be made within 7 days after our communication with you.

Please note that food and perishable items are non-exchangeable and non-refundable.

Customer Support: If you encounter any issues with your order or have any questions, please don't hesitate to reach out to us at shop@gohollywoodgrooming.com. We will respond to your emails as soon as possible.

We reserve the right to refuse service to any customers who violate our terms and policies.