Thank you for choosing Hollywood Grooming Products! We want to ensure a smooth and delightful shopping experience for you and your furry friends. Please take a moment to review our shipping policy:
Processing Time: Once your order is placed, our dedicated team works diligently to process and prepare it for shipment. Please allow 1-3 business days for order processing. We strive to ship your order as quickly as possible, so you can start enjoying our products without delay.
Shipping Methods: We partner with trusted shipping carriers to deliver your packages safely and efficiently. The shipping method for your order will depend on your location and the size/weight of the package. We offer standard shipping options to most destinations, and for expedited shipping, please contact our customer support team for assistance.
Shipping Rates: We offer free shipping on all orders above $50 within US. For orders below $89, a shipping fee of $4.50 or $8 will apply, depending on the weight of the package. These rates may vary for international shipments.
International Shipping: For our customers outside of Singapore, we are pleased to offer international shipping. Shipping costs and delivery times may vary depending on your location. Please note that additional customs duties, taxes, or fees may apply, and these charges are the responsibility of the customer. For more information on international shipping, please contact our customer support team or refer to our dedicated International Shipping page.
Order Tracking: Once your order is shipped, we will provide you with a tracking number via email. This will allow you to monitor the progress of your package and estimate the expected delivery date. Please note that tracking information may take some time to become available after shipment.
Delivery Time: Delivery times may vary depending on the destination and shipping method selected. Typically, within Singapore, you can expect to receive your order within 2-6 business days after it has been shipped. For international orders, delivery times will depend on the destination and customs clearance processes.
Failed Deliveries: We understand that unexpected circumstances may arise, resulting in failed deliveries. If a delivery attempt is unsuccessful, please contact the shipping carrier or our customer support team to rearrange delivery. Please note that additional charges may apply for re-delivery attempts.
Order Modifications: Once an order has been placed, we are unable to make modifications or changes to the shipping address, products, or quantities. We kindly request that you carefully review your order details before proceeding to checkout.
Shipping Restrictions: Certain products may have shipping restrictions due to their size, weight, or nature. In some cases, we may not be able to ship certain items to certain locations. If you encounter any such restrictions during the checkout process, please reach out to our customer support team for assistance.
We are committed to ensuring that your products are packaged securely and delivered to you in a timely manner. If you have any questions, concerns, or special shipping requests, please don't hesitate to contact our customer support team. We are here to assist you and provide the best possible shipping experience.
Note: This shipping policy applies specifically to Hollywood Grooming Products. For information regarding returns, exchanges, and refunds, please refer to our dedicated Exchange & Return Policy page.